Guest FAQ's

We are located at 245 Locust Street across the street from Akron Children’s Hospital. We are at the corner of State Street and Locust Street.
Give our office a call at 330-253-5400 during office hours so that we may assist you. Office hours are M-F 8am-10pm and weekends and holidays 9am-9pm. Read more details in our Room Availability section about securing a room. Please note that due to the extensive growth of the hospital and need for our services we are full with a Waiting List daily.
We ask each family for a $10 per night donation to help cover operating costs. However, no one is ever turned away due to the inability to cover that donation.
The amount of time on the Waiting List varies greatly. We are never sure when to expect our current guests to be discharged which makes your wait time hard to predict. If you are on the Waiting List feel free to call our office daily to check status.
We can check you in on your day of arrival between the hours of 9am-8pm. If your check-in early and your room is not ready, we can store your items securely. If your travel plan requires that you check-in outside of those hours please let us know so we can make arrangements to accommodate your schedule.
If you arrive for a reservation you are welcome to stay with us if your child is admitted or receiving long-term treatment at Akron Children’s Hospital. If you come off of our wait list, we will update you daily on the status of your room. Eventually all Wait List families do end up moving up the schedule so that they can keep their room as long as needed. Please see Room Availability for more details. Stays range from one night to multiple months.
During your stay you may park for no-charge in the Bowery Street Parking Deck across the street from the Main Entrance of the hospital. You may park at any of the meters on the street however, the city does police this meters. Parking meters are enforced M-F from 8am-6pm. You are welcome to park at the meters outside of those hours. When you arrive, you are welcome to park in our driveway in front of the main door during the check-in process.
You are welcome to bring any personal items or food items that you would like to have with you. Your room will be stocked with freshly washed sheets, towels, blankets, small size toiletries, cleaning supplies, tissues, laundry basket, tissues and alarm clock. You will also have access to our fully stocked pantry and kitchen 24-hours per day with a full hot meal made available at 5:30pm each night. There is a Resident Refrigerator and pantry storage area for any food items you choose to bring.
Yes, you are welcome to cook food that you have purchased or may use items from our pantry and refrigerators. Our kitchen if fully stocked with pots, pans, dishes and utensils.
You do not need to wash your sheets and towels during any part of your stay. When you would like fresh linens simply find a volunteer or staff member and we will exchange with you for fresh linens. We will take care of washing all sheets and towels.
The parent or guardian of the child have control of the room usage. Each room can accommodate four people overnight. Family members, siblings and friends are all welcome to stay in the room. We just ask that you provide the names of the individuals that will be spending the night for our daily roster. You are welcome to change those names as needed and to have visitors that will not be spending the night.
Hospital Security provides door-to-door service to our families 24-hours per day.
No, you will have 24-hour electronic key access to the House to come and go as your schedule dictates.
If there is a medical or security emergency call 911. A staff member is either on-site or on-call 24-hours per day, 365 days per year. If there is no one staffing the office and you need immediate assistance, please call our pager at 234-542-6115.