Guest FAQ's

We are located at 141 W Street across the street from Akron Children’s Hospital. We are at the corner of State Street and Locust Street. Campus Map
Call our House at 330.253.5400 during office hours so that we may assist you. Office hours are M-F 8am-10pm and weekends and holidays 9am-9pm. The most up to date information can be found on our Request a Room page.
We ask each family for a $20 per night donation to help cover operating costs. However, no one is ever turned away due to the inability to cover that donation.
The amount of time on the Waiting List varies greatly. We are never sure when to expect our current guests to be discharged which makes your wait time hard to predict. If you are on the Waiting List feel free to call our House daily at 330.253.5400 to check status.  Please contact Family Services at 330-253-5400 for current scheduling procedures due to COVID. 
We can check you in on your day of arrival between the hours of 9am-8pm. If you check-in early and your room is not ready, we can store your items securely and you are welcome to use our common areas. If your travel plans requires that you check-in outside of those hours please let us know so we can make arrangements to accommodate your schedule.  Due to COVID precautions all check-ins will be scheduled for a specific day/time. 
If you arrive for a reservation you are welcome to stay with us as long as your child is admitted or receiving long-term treatment at Akron Children’s Hospital. If you come off of our wait list, we will update you daily on the status of your room.
To check-in please park on State Street in the area marked ‘Ronald McDonald House Guest Registration”.  Once you are registered you may park for no-charge in the Buchtel Parking Deck (P3).  Drive to Level 1 and park in any spot marked “Patient Parking Only”.  You may park at any of the meters on the street however, the city does police those meters. Parking meters are enforced M-F from 8am-6pm. Campus Map
You are welcome to bring any personal items or food items that you would like during your stay. Your room will be stocked with freshly washed sheets, towels, blankets, small size toiletries, cleaning supplies, tissues, laundry basket, and alarm clock. You will also have access to our fully stocked pantry and kitchen 24-hours per day with a full hot meal made available at 5:30pm each night. There is a Resident Refrigerator and pantry storage area for any food items you choose to bring.
Yes, you are welcome to cook food that you have purchased or may use items from our pantry and refrigerators. Our kitchen if fully stocked with pots, pans, dishes and utensils.
You do not need to wash your sheets and towels during your stay. When you need fresh linens simply find a volunteer or staff member and we will exchange with you for fresh linens. We will take care of washing all sheets and towels.
The parent or guardian of the child has control of the room usage. Each room can accommodate four people overnight. We ask that you provide the names of the individuals that will be spending the night for our daily roster. You are welcome to change those names as needed and have visitors during the day that will not be spending the night.  All minors under 18 years old need to be supervised by an adult at all times in the House.  Special restrictions apply during the COVID pandemic.  Please contact Family Services at 330-253-5400 for the latest restrictions. 

We are located directly across the street from the Hospital.

No, you will have 24-hour electronic key access to the House to come and go as your schedule dictates.  Special daily health screening requirements are in place due to COVID.
If there is a medical or security emergency call 911.  The House is managed 24-hours per day, 365 days per year with either a staff member(s) or overnight security person.   If your call is not answered at our main number 330.253.5400 please call our pager at 234-542-6115.